When you get to a service, you’ll be able to speak to a receptionist, but if you’re not comfortable saying it there and then, you can ask to speak to someone in private.
Staff at these services will be polite and sensitive, and they will never judge you. Remember – it’s their job to be friendly and work in this area, so nothing you ask or tell them will shock them, or make them treat you differently. They’re happy to answer any questions you have, and for them, it’s a really good thing for you to have questions: it shows you’re bothered.
If your expectations aren’t met, or if you don’t get the service you require, you can rate a service on the web app. If you get a doctor or nurse that’s a different gender to you, you can always ask – but it’s important to keep an open mind.